*Luxury Brand General Manager- La valee Village, Paris*

£67152 - £92334 per annum + Bonus
18 Oct 2017
15 Nov 2017
Claudia Abate
Job Type
Business Vision:
*Create the vision and tone for the store while at the same time driving a highly successful and profitable business.
*Strong leadership presence - serve a proactive mentor, teacher and problem solver.
*Instill a collaborative team oriented relationship among the categories.
*Organise activities, meetings and priority of actions for the store as a whole and each category. Ensure that there is a balance between operational efficiency's (KPIs), service and customer experience, and that there is consistency across the store.

Store Performance:
*Performance monitoring by reviewing sales weekly of each category.
*Take action to correct deficiencies inclusive of visual merchandising to maximise business growth.
*Develop and evolve standardised staffing model to: better align employee scheduling to store traffic (MTT); optimise FTEs to maximise store sales potential (NET $/FTE, average cost model); review store structure to seek opportunities for client centring initiatives; discover customised services to increase conversion/ ATV / cross selling (UPT).
*Create a process to review the CRM strategy and define requirements/expectations as well as performance measures. Monitor the performance to ensure efforts will serve to maintain and grow customer relationships.
*Work closely with the Regional Manager and provide continual input on Front of House/Back of House opportunities to capitalise on sales and improve customer experience (displays, traffic patterns, etc.).

Team Development and Coaching:
*Partner with Regional Manager, Training & Retail Buyer to identify/develop relevant trainings for selling RTW & Shoes.
*Consistently review the level of current customer service offered and practised; identify opportunities to emphasise service with product knowledge from a store perspective.
*Mentor and coach Assistant Managers on identifying solutions and adapting to respective store.
*Ensure on the spot coaching is practised by all members of management while leading the sales floor.
*Utilise and practice consistent application of the progressive discipline process.

Human Resources:
*Implement retention initiatives and collaborate with Human Resources to provide developmental opportunities.
*Develop succession plan by identifying and developing internal people with the potential to fill key positions in the store. As well as cultivate awareness of the external talent in the market to build bench internally and externally.
*Oversee staffing and recruiting function for non-exempt (Sales Associates, Stock) and exempt (Assistant Managers), in close cooperation with Human Resources; responsible for personnel matters including hiring and termination.
*Identify individual and team training needs; create and implement regular training sessions; ensure that the training program is strictly adhered to and implemented in the store; work on career path initiatives to promote from within and provide mobility opportunities for staff.
*Develop, train and continuously motivate associates towards achieving and exceeding personal and category sales objectives while applying retail excellence.
*Support the sales process as needed.
*Assist in facilitating solutions to customer issues in addition to directly managing escalated customer issues or complaints.
*Support sales staff with consignments.
Additional information
*5+ years managerial experience in a retail setting with emphasis on operations or store management; preferably in a luxury setting.
*Computer literate; learn and utilise various software packages
*Bachelor degree or equivalent.

Special Skills:
Foreign Languages will be a plus.

Personal Characteristics:
*Able to motivate others and build effective teams
*Service orientation and customer focus
*Social perceptiveness
*Able to mediate and negotiate to resolve conflict
*Strong oral and written communication skills

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