Department Manager- Luxury Department Store- London

£40000 - £42000 per annum + Additional Benefits
27 Oct 2017
24 Nov 2017
Mariola Ortiz
Job Type
Key Responsibilities:
1.Customer Relations Management
-To support the Store Manager with the client interactions and bringing new clients into the business.
-Manage the client database in the store, maintain accurate client information and follow up on duplicates
-Support the team in delivering exceptional service to all our clients
-Strong focus on client profiling, client building and repurchase rate
-Liaising with the Press department when coordinating and assisting with the brand events
-Liaising with Commercial Developer on all CRM developments and initiatives
-Managing/limiting customer complaints in a timely and proactive manner

-Liaising and working closely alongside the stock, administration and operations functions in the store
-Organise rotas and holiday schedules.
-Take on keyholding duties and be responsible for opening and closing of the store where necessary.
-Be responsible for all areas of financial compliance, including banking and cashing up daily and reconciliation of the tills.
-Ensure that the administrative procedures in place are effective and in accordance with the company's procedures.

3.Managing the Team
-Manage the operation of the shop floor ensuring the quality of customer services and store presentation are to the brand standards at all times.
-Give direction to the team on the shop floor where necessary.
-Undertake and monitor the progress of new staff members in the store ensuring that they receive a proper induction to the business.
-Manage training coordination and liaise with Head Office (Retail Dept & HR) to organise training travel and schedules.
-Ensure that the team is properly trained and that additional training is given and as and when appropriate (particularly on in-store procedures, product knowledge and product handling and presentation techniques).
-Update the periodic seasonal training plan and schedule training meetings.
-Establish, agree and communicate work schedules for the team, in good time so that appropriate cover is available on the shop floor (including holiday periods etc.)

4.Stock and Merchandising
-Ensure that in store displays are constantly reviewed, kept fresh and attractive at all times and that the brand merchandising standards are maintained and followed correctly.
-Manage the flow of merchandise to the shop floor ensuring that it is properly labelled and priced and that available stock is displayed and utilised to its best advantage. Ensure that stock control and pricing procedures are followed.
-Maintain a constant knowledge of what stock is available in the store that it is properly stored and handled and bring stock issues to the attention of the Store Manager.
-Gain a good working knowledge of the EPOS system in order to analyse figures and stock printouts. Stock analysis as and when needed, to assess stock levels and performance by department.
-Work with the Manager to ensure that the store and the team are presented to the brand standards and that the shop floor is free from obstruction or actual, or potential, hazards at tall times.
-Produce, check and publish reports on the store and its performance according to published schedules or as requested. Update targets daily in the spreadsheet provided.
-Achieve targets in accordance with performance measures set and to encourage and assist the team members in the achievement of theirs.
-Support the Store Manager during stocktakes and organise periodic spotchecks.
-Undertake security activities within the company's guidelines and to ensure, as far as practicable, that stock or other property is not put at unnecessary risk.
-To deputise for the Manager in his/her absence.
-To undertake projects and responsibilities at the direction of the Manager.

5.Cost controls
-In liaison with the Store Manager, keep a close eye on budgets, including those of security, temp cover etc, and sign off on any invoices.
-Manage any uniform allocation and office/shop supplies.

6.After Sales Service
-Handle any customer service queries, ensuring customer follow up and contact.
-In conjunction with the Store Manager, deal with any outstanding customer problems swiftly and effectively.

Similar jobs

Similar jobs