Head of Retail & Customer Service

17 May 2018
14 Jun 2018
Nicola Wensley
Job Type

This role will be dedicated to ensuring the retail team are kept informed and supported to deliver a strong presence and strong sales performance in all Retail Stores globally and help the business deliver on its strategic objective.

Client Details

Our client is a growing ladies apparel brand, a market leader in their sector.


  • Deliver set strategic objectives for the International retail plan, identifying appropriate new stores as well as continuing to develop existing stores.
  • Communicating and working closely with the retail and customer service teams, set and deliver strategic objectives.
  • Be responsible for forensic monitoring of sales activity against forecast and qualitative feedback from the stores, reporting back to the business both formally and informally.
  • Ensures our customer service is to the highest standard possible

  • Ensures processes are in place to quickly address customer complaints


To be successful in this role you will have the following:

  • Successful track record of working at a Head of Retail level for an international apparel brand.
    • Currently work as a Global retailer with a strong, rounded general management background

    • Proven success in setting the vision and leading teams to deliver the vision in a retailer with sales of at least £30m per annum.

    • Channel experience must include a track record of building sales in a multi-channel business. This should include an excellent working knowledge and proven sales success through online, standalone retail stores and 3rd party retail as a minimum.

    • Experience of creating, driving and exceeding retail expectations within the following regions:

    • America (essential)

    • Europe (essential)

    • Middle East (essential)

    • Asia (desirable)

    • Highly commercial and analytical.

    • The ability to present and report on the company's retail performance and initiatives

    • Proven track record of improving customer experience for a retailer

    • Understands trading standards and data protection laws and how it applies to retail

    • Has had exposure to owner operated businesses and larger, more corporate organisations

    • Excellent communication skills.

    Job Offer

    Attractive salary and benefits