Flagship Manager - Oxford Street - Up to £50k - immediate start

City of London
£45000.00 - £50000.00 per annum
03 Jul 2019
31 Jul 2019
Josie Moore
Job Type

Flagship General Manager for Optical Services Retailer, London - Up to £50k Salary- Immediate Start!

Flagship General Manager for Optical Services Retailer, London - Up to £50k Salary- Immediate Start!

Your new company

Our client is an Optical Services retailer looking for a successful and driven Flagship General Manager to join their team and support in the running of their store. Our client has been around for over 30 years and is a very recognisable brand who are incredibly well-established within their field and operating in over 600 sites. The company prides itself on building long lasting personal relationships with customers through offering a combination of designer and high-end product paired with an exceptional customer experience. Our client is now looking for a Flagship General Manager who will be responsible for maximising sales and profit growth, whilst controlling costs within their prestigious store.

Your new role

As a Flagship General Manager you'll oversee the running of the store and be the key point in ensuring the smooth running of all departments. Ensuring that every member of your team works towards exceeding our customers expectations which will leave them feeling delighted. You'll create an environment that encourages a sense of responsibility, accountability, involvement and ownership. The successful candidate will be a customer focused leader who is commercial, results driven and passionate about people. They will also be able to build a motivated and high performing team through effective leadership and line management, enabling the team to deliver the highest standards of customer service, whilst working in line with the company working guidelines and behaviours. The ideal candidate will already have vast experience of working in a busy flagship/large store environment.

Your duties include

  • To act as an ambassador and to take responsibility for all aspects of compliance and governance instore. Demonstrate, drive and promote adherence to company policy, procedure, professional standards and legal obligations e.g. data protection, Health & Safety and all GOC regulatory legislation requirements.
  • To manage the store effectively; to achieve the required targeted growth in sales and profit
  • Align the culture in your store to the Brand Promise and Values
  • To drive and relentlessly execute exceptional standards of customer service, in accordance with the Ways of Working and customer journey
  • Deliver and maintain the highest store standards possible, including the appearance of both store and store team.
  • Ensure that store planning is organised and executed to the highest standard, incorporating rotas, labour forecasting, holidays and locum usage to meet the operational demands and delivered in line with budget expectations
  • Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store; escalates to Regional Manager where required
    - Be curious, understand and take an interest in what's happening with competitors and other high street retailers, and translate to best maximise potential opportunities
  • Work in conjunction with the Regional Manager to ensure that Company initiatives are executed relentlessly and that objectives are delivered in line with the standards expected.
  • Responsible for building a culture within the store whereby the team are engaged at work, perform to a high standard and enjoy working for Vision Express
  • Optimal resource planning to meet the demands of the customer:- right people, right place, right time
  • Constantly communicate with team (daily, weekly and monthly team meetings), ensuring that everyone can contribute and that feedback and shared learnings become part of your Continuous Professional Development
  • Accountable for managing the performance of the store team, ensuring that the management of team members is done so in accordance with the guidelines provided and always in adherence to our policies and procedures
  • Takes a lead role in building a high performance culture within the store, through bi-weekly Progress Commitment reviews, annual PDR's coaching, identifying skills and opportunities for development
  • Recruit and develop new talent into the business, delivering successful training and onboarding to all new starters.
  • Ensuring that all HR procedures are managed in accordance with the management guides and hearings held when required

    What you'll need to succeed

    In order to be considered for this exciting role, it is ESSENTIAL that you have the following:
  • Have previous experience of managing a large single-site retail operation
  • Proven relevant experience of working in London / Oxford Street retail environment
  • Have proven relevant experience demonstrating a consistent and sustained ability to deliver annual sales and EBIT targets
  • Be a proven operational leader with a strong and consistent ability to achieve business results through effective management of a large team
  • Have a proven and sustained ability to deliver annual cost control targets in line with budgets
  • Have the ability to work in a fast paced environment and effectively manage and prioritise on a short, medium and long term basis
  • Be an effective communicator with a proven ability to develop and maintain effective business relationships.
  • Have a proven ability to analyse and summarise a volume of information and develop into key measurable actions
  • Have a strong ability to coach, develop and motivate individual team members to drive performance and deliver results in line with our culture and values
  • Be an effective talent manager with a proven track record in people development and succession planning
  • Be customer focused with an exceptional record of delivering total customer satisfaction
  • Compliant, able to work within the company and legislative guidelines
  • Strong professionally - credible with integrity
  • Empathetic, with a high level of intelligence
  • Resilient, with the ability to work well under pressure
  • Positive, passionate, customer first, can do attitude.
  • Commercially sound, with a good understanding of profit and loss accounting
  • A collaborative team player
  • Excellent organisational skills, able to plan and prioritise effectively

    What you'll get in return

    Benefits will include:
  • Basic Salary of up to £50k
  • Private Medical insurance for you and your family (on passing of your probation).
  • 33 days holiday (including Bank Holidays) - holiday also increased after years of service
  • Pension scheme
  • 38.5 hour contract
  • 6 - 8 weeks training programme outside of your new store.
  • Generous discount allowance to use on optical glasses, sunglasses and contact lenses
  • Please note that this store trades over 7 days with extended opening hours. It's an advantage if you've had previous experience of working in a similar role/environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, I look forward to reviewing your application! Our client is looking to move exceptionally quickly on these positions, so any interested candidates are urged to apply at their earliest convenience! Alternatively if you know of anyone else seeking a new opportunity in this area who would be interested, we offer up to £250 as a Referral Reward Scheme.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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